Refund policy

very piece is made by hand, and most exist once. If it isn’t right, you can send it back.

You have 14 days from delivery to start a return. Email me at hello@ten26studio.com with your order number, and I’ll send the return address.

It needs to come back unworn, in its original box, with its Epilogue card if it had one. Please ship it insured. Return shipping is yours, and you’ll get a full refund for the piece once it arrives back in the studio.

Holiday orders placed Nov 1 to Dec 24 can be returned through Jan 15.

Final sale: made-to-order pieces (made just for you), custom work, pieces altered at your request, Archive Sale pieces, and gift cards. See Custom and altered pieces below.

Something arrived damaged or wrong? Email me within 3 days of delivery with a photo. I’ll make it right and cover the shipping.

Rings are made in one size and can’t be resized, so check the size on the listing before you order.

Custom and altered pieces

Custom work is made for one person, so it can’t be returned or exchanged once it’s finished. Here’s how it works, start to finish.

Your deposit is 50% of the quoted price, and it’s what starts the work. It’s non-refundable once paid, because it goes straight into materials and bench time set aside for you. The other 50% is due before the piece ships. Your quote includes estimated shipping and sales tax; the final amounts are figured when the piece is done and added to that last payment. If I’m ever unable to finish your piece, your deposit comes back in full.

Before I start, you approve a sketch and the stones in writing. A text or email counts. Any change after that is agreed in writing too, along with any change to price or timing.

Handmade means close, not identical. Every bezel is shaped to its own stone, so the finished piece varies a little from the sketch. That’s the craft, not a defect.

Your own stones stay yours the whole time. Setting puts pressure on a stone, and I’ll tell you before we start if one looks at risk. I’m not responsible for natural flaws, cracks or inclusions in stones you bring, so insure anything valuable while it’s with me.

Altered pieces: if I change a finished piece for you (a different chain length, a swapped clasp, a new finish), it becomes final sale once the change is made. Rings can’t be resized.

Workmanship: for one year from delivery, if a solder join, bezel or clasp fails in normal wear, I repair it free, shipping included. That doesn’t cover knocks, a snagged or yanked chain, loss, or another jeweler’s work. After a year, repairs are quoted.

FAQs

Can I return a piece?
Yes. Start a return within 14 days of delivery and send it back unworn, in its box, for a full refund. Holiday orders placed Nov 1 to Dec 24 can come back through Jan 15. Made-to-order and custom pieces are final sale.

Can I return a custom or altered piece?
No. Custom work and pieces changed at your request are made for you alone, so they’re final sale. The 50% deposit that starts the work is non-refundable, and anything that fails in normal wear within a year gets repaired free.